Purchase with confidence
Clear information about your purchase, delivery and getting help from our team.
Last updated 17 September 2026
Purchases from the Mythic Realms store provide digital content and benefits for use on our server. Tebex Limited processes purchases as the merchant of record. Your purchase is subject to the Tebex terms presented at checkout and this policy.
Nothing in this policy limits rights or remedies available under applicable consumer law.
Before paying, confirm your Minecraft account, selected packages, quantities, package contents, currency and total price. Purchases must meet Tebex’s age and payment-authorisation requirements.
If you enter incorrect account details, contact support promptly. We will investigate, but cannot guarantee that a correctly delivered package can be transferred to another account.
Delivery begins after payment confirmation and may require you to join the server. Item deliveries can remain queued while you are offline or have insufficient inventory space. Allow room for every item in your purchase and follow any delivery messages shown in-game. Claim-block packages are credited directly and do not need inventory space.
Payment processing, maintenance and technical issues may cause delays. If something is missing, contact support with your order reference before purchasing it again.
We do not offer refunds or exchanges solely because you change your mind, no longer want a correctly supplied purchase, or are dissatisfied with a random reward that was supplied as accurately described.
This applies to supporter tiers, keys, relic bundles, claim blocks and other digital packages. This restriction does not affect statutory cancellation rights or remedies for purchases that are faulty, missing or not as described.
Crate keys provide the reward selection described for the relevant crate. A particular Pokémon, appearance or item is only guaranteed where the listing expressly says so. Duplicate rewards may occur unless the listing states otherwise.
Supporter-tier packages may include both ongoing benefits and immediately delivered consumable rewards; their contents and any claim limits or cooldowns are described in the package listing.
Contact support if your purchase is missing, does not work as described, contains incorrect rewards, or appears to have been charged incorrectly. We will review the transaction and available delivery records and work with Tebex to resolve the issue.
The remedy may include correcting delivery, replacement or a refund, depending on the circumstances and applicable law. Using or trading an item does not, by itself, remove your statutory rights.
Refunds are handled through Tebex. Where a purchase is refunded or cancelled, benefits attributable to that purchase may be withdrawn or adjusted where appropriate and lawful.
We will review bundled rewards and earlier purchases before making adjustments. We will not make recovery of every consumed or transferred reward a blanket condition of a legally required refund.
Purchases do not exempt an account from the server rules. Rule enforcement may affect access to purchased benefits, subject to applicable law.
Maintenance and updates may temporarily affect availability. Any material change affecting purchased benefits will be assessed with regard to the purchase terms and your consumer rights.
For suspected unauthorised payments, contact Tebex’s buyer support and your payment provider promptly.
Contacting us does not restrict your right to use Tebex support, your payment provider or available legal remedies.
We’re here to help
Email support@mythicrealms.gg with your Minecraft username, Tebex transaction reference, package name, approximate purchase date and a description of the issue.
Please do not send passwords or full payment-card details.
For general enquiries, contact contact@mythicrealms.gg.